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After Hours Clinic


After Hours Clinic

Important Notice

Temporary Closure Effective April 25, 2020

Due to unavoidable circumstances surrounding the COVID-19 pandemic, the Wood Buffalo PCN After Hours Clinic will be temporarily closed effective April 25.

Please contact your family physician to schedule an appointment. If you require urgent medical attention please go to the Northern Lights Regional Health Center, or call 911 if it is an emergency.

If you have symptoms of COVID-19 (cough, fever, shortness of breath, runny nose, or sore throat) visit ahs.ca/covid to take the COVID-19 self-assessment, or call Health Link 811, to determine if you require testing. If you are seriously ill, call 911 and inform them that you may have COVID-19.

Please direct all questions to info@wbpcn.ca.

Contact Information

301-108 Riverstone Ridge
Fort McMurray, AB T9K1S6
Telephone: (780) 714-2193
Fax: (780) 714-6091
Email: info@wbpcn.ca











Important Information

  • You must bring your Personal Health Card and photo ID every time you visit the After Hours Clinic.

  • Get updated estimated capacity and wait times during regular clinic hours from medimap.ca  (NOTE: medimap.ca is a third-party website not affiliated with the Wood Buffalo Primary Care Network)

  • Patient registration starts 1/2 hour before the family physician begins seeing patients (4:30pm on weekdays, 9:30am Saturdays, and 11:30am on Sundays)

  • Once the maximum number of patients have been registered to meet capacity, no other patients will be accepted. If you arrive late in the evening, understand that you may not be seen.

Clinic Guidelines:

  • Patients will not be seen if the purpose of their visit is to follow-up on tests or lab results

  • Narcotics and other triplicate drugs will not be prescribed

  • The AHC does not process WCB

  • Short-term prescription renewals will be prescribed a maximum of three-times per year

These guidelines were adopted to ensure that patients with urgent concerns can be seen in a timely manner, and to encourage patients to seek care from the right provider at the right time. The After Hours Clinic is not intended to serve as a primary source of care, and cannot replace the function of a regular Family Physician who knows your medical history and can follow you closely over time. Prescription refills, follow-up care, and the prescription of narcotics and other triplicate drugs are not urgent concerns and can be planned for in advance in partnership with your family physician.

Anyone with or without a local family physician is welcome to visit the After Hours Clinic. However, if you do not have a local family physician, you will be connected with one when you arrive at the clinic to ensure that you have a medical home here in Fort McMurray. We are committed to providing not only convenient, but comprehensive medical care.

If you do not yet have a local family physician in Fort McMurray, you can find a list of physicians accepting new patients HERE. You can also visit Alberta Find A Doctor to find physicians accepting new patients anywhere in Alberta.

Services:

The After Hours Clinic provides walk-in medical care services to residents of Fort McMurray at no direct cost to patients. If, however, you do not have valid health insurance, or are not visiting us for medical care alone and require the completion of paperwork or some other service that is not covered under Alberta's Health Care Insurance Plan (AHCIP), a fee may be required. For example:

OUT OF PROVINCE: $80

We are able to bill to all provinces, with the exception of Quebec (Quebec does not have a reciprocal healthcare payment agreement with other provinces). If you do not have health insurance from another province but can prove that you are a Canadian citizen, or are from Quebec, your visit will entail a fee. If you are from Quebec, you may be able to submit your receipt to Régie de l'assurance maladie du Québec for reimbursement.

OUT OF COUNTRY: $150
DOCTOR'S NOTE: $50
INJECTION: $50
DRIVER'S MEDICAL: $150
COMPANY FORM: $50 - $100
INSURANCE FORM: $120
CAMP/SCHOOL/DAYCARE FORM: $90
Payment Methods Accepted: Cash, Debit (No Credit Cards)

Lab Results and Follow-up Care:

If the Physician you see at the After Hours Clinic recommends that you have further testing completed, and they provide you with a requisition, you need to plan to follow-up on your test results with a local family physician at their regular daytime office.

If you have had testing completed and you are waiting for your Results:

DO NOT wait for a phone call notifying you about your results

Many patients mistakenly assume that they will be called if their results are important, and that they do not need to follow-up with their doctor if they do not receive a call. This is an unsafe assumption - you will not be called about your results, you need to be proactive about your follow-up care.

DO NOT return to the After Hours Clinic looking for your results

The After Hours Clinic is a walk-in clinic only. Because we are staffed by a rotation of local doctors who also all run their own daytime practices, we cannot provide follow-up care and do not provide visits to review lab results.

BOOK a follow-up appointment with a local doctor

After every test, plan ahead and book a follow-up visit with a local family physician. In Alberta, most lab results are uploaded into Netcare, a system which family physicians can access. If you do not yet have a family doctor, you can find a list of physicians accepting new patients HERE. You can call the clinics listed on that page to book an appointment with those physicians, and they will be able to look up your results to review them with you.

Can I walk-in and ask for all of my records? How long does the process take?

We are not able to respond to walk-in requests for same-day release of medical records, as all requests are directed to our Privacy Officer for review and processing. Under the HIA, we have up to 30 days to respond to requests for information; however, our typical turnaround time is much quicker. If you have questions about the process, please email us at info@wbpcn.ca or call us at 780-714-2193 and ask to speak with our Privacy Officer.

Click HERE for more information on the legal aspects of Medical Records (from the Calgary Legal Guidance organization).

Click HERE for more information on The Health Information Act of Alberta.